The Salford Home Care Transformation Project Workshop 3

Welcome to the event blog for: The Salford Home Care Transformation Project, held on Monday 24 April 2017 at the Buile Hill Park Hall, Salford.

In recent years, there have been several national reports highlighting a range of challenges for the home care market that are familiar to both providers and people using services. The contracts for home care provision in Salford expire this October. Therefore, now is the time to explore services as they are now and how they could work in the future.

The Salford Home Care Transformation project aims to facilitate the redesign and transformation of the provision of home care services using a co-design approach. This exciting work builds on the views of staff and colleagues. Patient experience will also be at the heart of the redesign work.

The event today will be an idea generation workshop and an interactive learning event with a variety speakers from Salford health economy. Introducing the session is Cath Broderick from We Consult who emphasises the experience based co-design aspects of the afternoon. “It’s about everybody together in one room.”


Cath continues by imploring delegates to “look at your experience and how it felt to use a service or be a member of staff providing that care.” She discusses an objective for the workshop is to build something that has standards within it and that this afternoon is about talking about problems but focussing on finding solutions. Cath now starts the ice breakers on the tables. Great energy in the room!

Next up is Keith Darragh, Director of Resources, Salford Health and Social Care, Salford Royal NHS Foundation Trust talks through why we are here today. He begins with a definition and context around why we’re here. Keith discusses why we need to transform home care and recognises “the big logistic challenge ahead.” He shares his two key objectives for the Home Care redesign; independence and quality of life.

 


Next up are Healthwatch Salford who were commissioned to conduct a home care staff survey across Salford. Delana Lawson, Chief Officer, Healthwatch Salford, talks through the results of the Healthwatch survey. Delana describes the initial themes identified in the survey including; continuity of staff, relationships between service users, carers & staff and lack of time to build relationships. Delana describes how today can be used to create a “future perfect state in which you would enjoy receiving and enjoy giving care.” Healthwatch Salford’s full report will be available at the end of April.

Cath now introduces a series of “really powerful” films that encapsulates the emerging themes from the survey.

Cath now discusses ‘touching points’ including; continuity of staff, relationships between service users, carers and staff, staff morale, timings, lack of time to build relationships and provide quality of care experience, inconsistent control, dissatisfaction with office, improvement information and communication between services and staff and service design and integration. The tables break off into discussions based on their experiences of services.

Cath now asks which of the solutions that the tables have come up with are going to deliver those gold standards of service with a particular focus on commissioner perspectives in order to inform the tender process.


Edna Boampong, Head of Communication and Engagement at Salford Together, talks through the solutions that have been proposed with great direct dialogue between service users and commissioners.

Cath is now invited to reflect on the three workshops and highlights the need for monitoring and reviewing, changing home care design to what is needed, not what is available at the time.

Edna discusses the next steps to look at service model, what does the new model of care need to look like and how Salford Together will incorporate standards and solutions that have been suggested at the three workshops with a testing and refinement workshop in the summer. “Your views will really make a difference.”

Amazing direct feedback from the session today!