What you told us

Thank you for taking the time to take part in Salford’s Big Health and Social Care Conversation.

From July through to September 2017, Salford people were asked for their views on how to transform the delivery of Salford health and care services.

Salford Together staff and partners attended some 189 community events/forums and spoke directly to some 4200 people. Alongside a productive website and social media presence this helped generate some 1670 completed questionnaires from Salford residents who have a GP in Salford.

Analysis was carried out on the main themes and messages coming from participants’ responses. What you were telling us was very interesting and included:

• People who attend hospital regularly say their experience could be better if there was more support at home
• Three quarters of people agreed that most routine care could be provided locally instead of at hospital
• More than half of people had good access to a GP and three quarters were happy to receive health and social care from a professional other than a GP

Key themes that people spoke about included:

• People recognise the strain on current services and feel something needs to change
• All health and social care services in Salford need to build trust with Salford people to make this work
• People recognise that they need to take some responsibility for their own self-care to improve things.

The good news is that these themes and messages support our developing plans to bring care closer to home. For example in the spring we will be launching a new enhanced care team made up of a team of different health and social care professionals to support people in their homes. It will start in Swinton and then Eccles, Irlam and Cadishead before being rolled out to the other Salford neighbourhoods.

And also in the spring we will see a new urgent care team that will support ambulance crews and then GPs to give urgent care to Salford people in crisis but who do not necessarily need to go to hospital.

To read our full report on the Big Health and Social Care Conversation click here and supporting slides.

We’ve wrapped up the results and activity into this short animation:

We held an event to celebrate the close of the Big Conversation and launch #MySalfordPledge, relive the action in our event blog We have also produced a Big Conversation Event final report. Thank you for taking the time to contribute and we will continue to engage with you in the future.