INTEGRATED care is all about improving patient care through better coordination and one of the most important aspects of it is that the patient experience, or service user, perspective is always at the heart of how, when and where to integrate services in order to improve patient care.
In December 2013, Salford City Council, Salford NHS Clinical Commissioning Group, Salford Royal NHS Foundation Trust and Greater Manchester West Mental Health NHS Foundation Trust came together to form the Salford Integrated Care Partnership or ICP, focusing on the health and wellbeing of older people – those 65-years or older.
Since 2013, the ICP has been transforming the health and social care system in Salford by promoting greater independence for older people by delivering more integrated care within a framework of a community asset approach. It has a triple aim of:
- Delivering better care outcomes;
- Improving the experience of service users and carers; and
- Reducing care costs.
The ICP Programme Outcome Measures are:
- Reducing emergency admissions and readmissions
- Reducing permanent admissions to residential and nursing care
- Improving Quality of Life for users and carers
- Increasing the proportion of Older People that feel supported to manage own condition
- Increasing satisfaction with the care and support provided to Older People
- Increasing flu vaccine uptake for Older People
- Increasing the proportion of Older People that die at home (or in their preferred place of dying)