The Salford Home Care Transformation Project Workshop 1

Welcome to the event blog for: The Salford Home Care Transformation Project, held on Wednesday 12 April 2017 at the Broughton Hub, Salford.

In recent years, there have been several national reports highlighting a range of challenges for the home care market that are familiar to both providers and people using services. The contracts for home care provision in Salford expire this October. Therefore, now is the time to explore services as they are now and how they could work in the future.

The Salford Home Care Transformation project aims to facilitate the redesign and transformation of the provision of home care services using a co-design approach. This exciting work builds on the views of staff and colleagues. Patient experience will also be at the heart of the redesign work.

The event today will be an idea generation workshop and an interactive learning event with a variety speakers. Introducing the session is Cath Broderick from We Consult who describes the high level of expertise in the room “you are all experts and everyone will get a chance to contribute.”

Cath continues to share what she hopes will be outcomes from the day; what does gold standard home care service looks like and can we leave todays session with practical, tangible actions and solutions.

Keith Darragh, Director of Resources, Salford Health and Social Care, Salford Royal NHS Foundation Trust talks through why we are here today. He begins with a definition and context around the current situation that over 4,000 people are being supported in adult care in Salford. He stresses the importance of home care as a choice and that the ideas generated in this room today will directly effect services moving forward.

Healthwatch Salford were commissioned to conduct a home care staff survey across Salford. Delana Lawson, Chief Officer, Healthwatch Salford, talks through the results of the Healthwatch survey. Delana describes the disconnect between the aspirational wishes and the reality for staff on the front line. Emerging themes included continuity of relationships, timings, importance of staff morale and quality of staff recruitment. Healthwatch Salford’s full report will be available at the end of April.


The room now breaks into passionate table discussions which are based on touching points, those emerging themes that have been identified from listening to service users and staff.

We now have energetic table discussions based on emerging themes from listening to service users & staff @HWSalford #SalfordHomeCare pic.twitter.com/DUhngkuNrV

— Salford Together (@SalfordTogether) 12 April 2017

Fantastic learning and information exchanges from the tables with different perspectives from a range of services including service users. Discussions include reflecting on personal and professional experiences and imagining what a wholly successful home care service looks and feels like. Now compounding those ideas and suggestions.

Amazing idea generation from a broad range of perspectives including service users and staff #SalfordHomeCare #CoDesign workshop @HWSalford pic.twitter.com/jruquxwvDX

— Salford Together (@SalfordTogether) 12 April 2017


Edna Boampong, Head of Communication and Engagement at Salford Together, talks through the solutions that have been proposed and thanks participants for their inputs and describes the process that will be undertaking over the next workshop sessions to inform the home care redesign.

Keith Darragh ends the workshop by talking the participants through the complex process of the redesign and thanking all participants; service users, staff, providers and commissioners, for their incredibly “valuable contributions.”

The next co-design workshops will be held on:

Wednesday 19 April, 1pm-4.30pm, Walkden Gateway
Monday 24 April, 12.30pm – 4pm, Buile Hill Hall

Further details and how to get involved here.